If you have forgotten your password, or locked yourself out of your account:
- Go to the eCourts Portal, and select the link Forgot your Password or Account Locked?
- Enter your email address, then select Request Password Reset.
- You will now receive:
- A text message from COURTSWA which contains a SMS verification number. If you have provided an international phone number, you will receive an additional email instead of an SMS text message.
- An email from CTGHelpdesk which contains the link Manage Password.
- Open your email from CTGHelpdesk, and select the link Manage Password.
- Tick the box, then click Agree.
- Create a new password.
- Confirm the password.
- Enter the SMS (or email) verification number.
- Click Create Password.
- You will receive a notification to confirm your password creation was successful.
- You will now be able to login.